Etiqa — Etiqa Tiq Personal Cyber
Singapore policy-wording facts (effective from 2025-01-01). Extraction confidence: verified.
Verified policy facts — Etiqa Tiq Personal Cyber
Confidence: verifiedEffective from 2025-01-01sha256: 09be95b0f769…
Cover scopeextracted
Worldwide coverage for Singapore-eligible individuals (Singapore citizens, permanent residents, or foreigners with valid Work Pass, Student Pass, Dependant's Pass or Long-Term Visit Pass, aged 18+). Covers the Policyholder, his/her spouse and children residing in the Policyholder's household. Four insuring agreements: Cyber Fraud (financial loss from cyber events), Cyber Extortion (extortion payments), Restoration Costs (costs from cyber acts), and Identity Theft (identity theft expenses). Maximum liability not to exceed Sum Insured stated in the Schedule in aggregate.
PDPA fine cover (PDPC)extracted
- Rule:
- Loss does not include any taxes, the loss of tax benefits, or fines and penalties imposed by law (Section 1.18). No insuring agreement covers regulatory fines or PDPA-related penalties.
- Covered:
- false
Ransomware / cyber-extortionextracted
- Rule:
- 2.2 CYBER EXTORTION: We shall indemnify you, to the extent insurable, for extortion payment arising directly from a cyber extortion threat that is first made against you in your personal capacity, during the policy period. The extortion payment shall not be paid without our prior written consent. You must also make every reasonable effort to establish the credibility of the threat and to notify the police or other local law enforcement authorities before surrendering any extortion payment in response to the cyber extortion threat. If the extortion payment involves marketable goods, we will pay the actual cash value at the time of the surrender of such goods.
- Covered:
- to the extent insurable
- Sanctions Clause:
- true
- Panel Negotiator Required:
- false
Business interruptionextracted
- Rule:
- No business interruption insuring agreement exists in this policy. Section 3.3 excludes any loss arising from activities carried out for trade, business or professional purposes. Financial loss definition includes actual lost income for time taken off work to attend to matters from a covered cyber event or identity theft, but no standalone BI or contingent BI cover is provided.
- Contingent Bi Covered:
- false
Data-breach response (first-party)extracted
- Rule:
- Restoration costs (Section 1.26) cover reasonable and necessary costs for investigating, reconfiguring and repairing damage to computer systems; retrieving or replacing digital assets; and locating and removing malware following a cyber act. No notification costs, credit monitoring or PR/crisis management cover is provided. Crawford & Company International Pte Ltd is the appointed Claims Service Call Centre.
- Panel Required:
- false
- Forensic Covered:
- true
- Pr Crisis Covered:
- false
- Notification Costs Covered:
- false
Cyber-crime / social engineeringextracted
- Rule:
- 2.1 CYBER FRAUD covers financial loss from: (a) fraudulent electronic transfer of funds from personal account by a third party or financial institution acting on fraudulent electronic communication; (b) you acting in good faith upon fraudulent incoming electronic communication request and transferring funds to a third party account; (c) fraudulent unauthorized use of or electronic transfer of funds from personal digital wallet; (d) fraudulent unauthorized online purchases by a third party charged to your plastic card. Confidence scams (Section 3.4) are excluded. Business accounts are excluded (Section 3.3).
- Social Engineering:
- true
- Invoice Redirection:
- false
- Funds Transfer Fraud:
- true
Regulatory defence (PDPC, MAS, MOH, IMDA)extracted
No cover for regulatory defence costs for PDPC, MAS, MOH, IMDA or any other regulatory investigations is provided under this policy. Section 4.3 states it shall be your duty and not ours to defend any legal proceedings brought against you.
Hardware replacementextracted
rule string — Restoration costs cover investigating, reconfiguring and repairing damage to computer systems but Section 3.12 excludes physical loss or damage to tangible property other than restoration costs. We can at our sole discretion settle restoration cost claims with new for old with provision for wear and tear deduction if necessary.
Media liabilityextracted
false
War / state-act exclusion (2022 Lloyd’s)extracted
- Rule:
- 3.14 War, Invasion and Civil Commotion: any loss based upon, arising out of or a consequence of: (a) war, invasion, act of foreign enemy, hostilities or warlike operations (whether war be declared or not), civil war; or (b) civil commotion assuming the proportions of or amounting to a popular uprising, military rising, mutiny, insurrection, rebellion, revolution, military or usurped power, martial law or state of siege or any of the events or causes which determine the proclamation or maintenance of martial law or state or any act of any person acting on behalf of or in connection with any organization with activities directed towards the overthrow by force of the government de jure or de facto or to the influencing of it by terrorism or violence. Additionally 3.13 Terrorism excludes any act of terrorism and any action taken in controlling, preventing, suppressing or in any way relating to any act of terrorism.
- Excluded:
- true
- Lloyds 2022 Clause:
- false
Panel vendorsextracted
- Crawford & Company International Pte Ltd (Company Reg. No. 197101412E)
Exclusionsextracted
- 3.1 Abnormal Conditions/State of Emergency: any loss based upon, arising from or as consequence of any abnormal conditions or state of emergency as declared by the local authorities (whether physical or otherwise) except to the extent that you shall prove that such loss happened independently of such abnormal conditions or state of emergency as declared by the local authorities.
- 3.2 Bodily Injury: any loss based upon, arising from or as a consequence of any physical injury, sickness, disease, disability, shock, mental anguish, or mental injury, including required care, loss of services or death at any time resulting therefrom.
- 3.3 Business Activities: any loss based upon, arising from or as a consequence of any activities carried out by you for trade, business or professional purposes, including any loss connected to an account with a financial institution that is used for trade, business or professional purposes.
- 3.4 Confidence Scams: any loss based upon, arising from or as consequence of a confidence trick involving feigned intentions towards you, such as romantic intentions, investments, contracts, loans and the like, gaining your confidence or affections, and then using that goodwill to commit fraud.
- 3.5 Currency: any loss involving unregulated digital currency of any kind, unregulated virtual currency of any kind or unregulated cryptocurrency of any kind. Provided however this Exclusion does not apply to: (a) extortion payment under Insuring Agreement 2.2 (Cyber Extortion); or (b) restoration costs under Insuring Agreement 2.3 arising from cryptojacking.
- 3.6 Dishonest Acts: any loss based upon, arising from or as a consequence of any dishonest, criminal, malicious or fraudulent acts if you willingly participated in or directed such acts.
- 3.7 Indirect or Consequential Loss: any indirect or consequential loss of any nature, except as expressly provided for in this policy.
- 3.8 Infrastructure Failure: any loss based upon, arising from or as consequence of any outage in or disruption of electrical power or telecommunications services operated by a third party service provider.
- 3.9 Lost or Stolen Plastic Cards: any loss based upon, arising from or as consequence of lost or stolen plastic cards.
- 3.10 Nuclear Risks: loss or destruction of or damage to any property whatsoever or any loss or expense whatsoever resulting or arising therefrom or any consequential loss; or legal liability of whatsoever nature directly or indirectly caused by or contributed to by or arising from ionising radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel; or the radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof.
- 3.11 Prior Matters: any loss based upon, arising from or as a consequence of any fact, circumstance, act, threat or event which you were aware of prior to the inception date of this policy.
- 3.12 Property Damage: any physical loss or damage to tangible property, other than restoration costs.
- 3.13 Terrorism: any loss based upon, arising from or as a consequence of: (a) any act of terrorism, notwithstanding any provision to the contrary within this policy or any endorsement thereto; or (b) any action taken in controlling, preventing, suppressing or in any way relating to any act of terrorism.
- 3.14 War, Invasion and Civil Commotion: any loss based upon, arising out of or a consequence of: (a) war, invasion, act of foreign enemy, hostilities or warlike operations (whether war be declared or not), civil war; or (b) civil commotion assuming the proportions of or amounting to a popular uprising, military rising, mutiny, insurrection, rebellion, revolution, military or usurped power, martial law or state of siege or any of the events or causes which determine the proclamation or maintenance of martial law or state or any act of any person acting on behalf of or in connection with any organization with activities directed towards the overthrow by force of the government de jure or de facto or to the influencing of it by terrorism or violence.
- 3.15 Wear and Tear: any loss based upon, arising from or as a consequence of any ordinary wear and tear, drop in performance, progressive or gradual deterioration.
- Loss does not include any taxes, the loss of tax benefits, or fines and penalties imposed by law.
- 5.11 Sanctions: We shall not be deemed to provide cover nor shall we be liable to pay any claim or provide any benefit under this policy to the extent that the provision of such cover, payment of such claim would expose us to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of Singapore, European Union, United States of America, United Kingdom and/or any other applicable national economic or trade sanction law or regulations.
Sublimitsextracted
- Deductible:
- as stated in the Schedule
- Sum Insured (Aggregate):
- as stated in the Schedule
Source PDF (authoritative): file:///Users/rob/Pangaea/cyberinsurance.com.sg/wordings/etiqa-cyber/personal-cyber-2025.pdf
Verified policy wording — full text
Verbatim Markdown transcription of the Etiqa Etiqa Tiq Personal Cyber policy wording PDF. Effective from 2025-01-01. The authoritative reference is the source PDF, not this transcription.
IMPORTANT NOTICE
In accordance with the Insurance Act (CAP 142), we would remind You that You must disclose to Us fully and faithfully all the facts You know or could reasonably be expected to know, otherwise You may not receive any benefit from this Policy.
GENERAL TERMS
1. This Policy, Schedule, Endorsement, online application, proposal form, declaration and attached papers together with other statements in writing, if any, are evidence of the contract between You and Us and shall hereinafter be referred to as the "Policy". The proposal made to Us in connection with this Insurance shall be the basis and forms part of this contract. The Policy is to be read as one document and any word or expression to which a specific meaning has been attached in any part shall bear the same meaning wherever it appears. 2. We shall provide the respective Insurance in the terms set out in this Policy, provided that You pay the premium in full and We agree to accept it. 3. The conditions which appear in this Policy must be complied with. Failure to comply may mean that You or the Insured Person(s) may not be able to claim under this Policy. 4. Any word denoting a singular pronoun shall also mean to include the plural. 5. Throughout this Policy, where the context so admits, words embodying the masculine gender shall include the feminine gender and vice-versa.
ELIGIBILITY
To be eligible under this Policy: (a) The Policyholder named in the Schedule must be a Singapore citizen, a permanent resident of Singapore or a foreigner with a valid Work Pass, Student Pass, Dependant's Pass or Long-Term Visit Pass. (b) The Policyholder named in the Schedule must be at least eighteen (18) years of age on the Effective Date of Insurance.
PAYMENT BEFORE COVER WARRANTY (APPLICABLE TO INDIVIDUAL POLICYHOLDERS ONLY)
1. The premium due must be paid to the Insurer (or the intermediary through whom this Policy was effected) on or before the inception date ("the inception date") or the renewal date of the coverage. Payment shall be deemed to have been effected to the Insurer or the intermediary when one of the following acts takes place:
(a) Cash or honoured cheque for the premium is handed over to the Insurer or the intermediary;
(b) A credit or debit card transaction for the premium is approved by the issuing bank;
(c) A payment through an electronic medium including the internet is approved by the relevant party;
(d) A credit in favour of the Insurer or the intermediary is made through an electronic medium including the internet.
2. In the event that the total premium due is not paid to the Insurer (or the intermediary through whom this Policy was effected) on or before the inception date or the renewal date, then the insurance shall not attach and no benefits whatsoever shall be payable by the Insurer. Any payment received thereafter shall be of no effect whatsoever as cover has not attached.
3. In respect of insurance coverage with Free Look provision, the policyholder may return the original policy document to the Insurer or intermediary within the Free Look period if the policyholder decides to cancel the cover during the Free Look period. In such an event, the policyholder will receive a full refund of the premium paid to the Insurer provided that no claim has been made under the insurance and the cover shall be treated as if never put in place.GENERAL DEFINITIONS
The following terms wherever they appear in this policy in bold, shall have the meanings specified below:
1.1 Child(ren)
means a fully dependent child(ren) under the age of twenty-three (23) years who is not married, not employed and is residing in the same household and in the same country of residence as the Policyholder on the Policy Period of Insurance stated in the Schedule.
1.2 Crawford
means Crawford & Company International Pte Ltd (Company Reg. No. 197101412E), our appointed Claims Service Call Centre.
1.3 Cyber act
means: (a) the fraudulent or malicious input, modification, deletion, corruption, encryption or extraction of your **digital assets**, residing on your **computer system**, which is caused by the introduction of **malware** or **hacking** by a **third party**; (b) the fraudulent or malicious disablement of access and control of your **computer system**, which is caused by the introduction of **malware** or **hacking** by a **third party**; or (c) **cryptojacking**.
1.4 Cyber event
means: (a) the fraudulent electronic transfer of funds or property from your **personal account** with a financial institution by: (i) a **third party**; or (ii) the financial institution acting in good faith upon a fraudulent incoming **electronic communication** purporting to have been sent but which was not sent by you; (b) you acting in good faith upon any fraudulent incoming **electronic communication** request and transferring funds or property from your **personal account** with a financial institution, to the account of a **third party**; (c) fraudulent unauthorized use of or electronic transfer of funds stored in your **personal digital wallet** held with an **online merchant**; or (d) the fraudulent unauthorized online purchases by a **third party** that are charged to your **plastic card**.
1.5 Cyber extortion threat
means a demand for money or property accompanied by a credible threat by a **third party** to: (a) release, divulge, disseminate, destroy, alter or use your **digital assets**, acquired by fraudulently or maliciously accessing or using your **computer system**; (b) introduce **malware** into your **computer system**; (c) corrupt, damage or destroy your **computer system**; or (d) restrict or hinder access to your **computer systems** or your **digital assets** or having already encrypted your **digital assets** or disabled access and control of your **computer system**, a demand for money or property in return for the decryption key or instructions.
1.6 Cryptojacking
means the unauthorized use of your **computer system** by a **third party** for mining cryptocurrency.
1.7 Digital assets
means software, programs, your **personal electronic data**, digital photos, digital music and digital video stored on your **computer systems**.
1.8 Digital wallet
is an e-wallet associated with a user's account with an **online merchant** and is intended for effecting payment for the purchase of goods and services through the **online merchant's** website.
1.9 Electronic communication
means: (a) electronic mails; (b) instructions given via the online banking or trading platform of a financial institution; or (c) instructions given via the mobile application software (App) of a financial institution.
1.10 Electronic data
means information stored or transmitted in a digital format.
1.11 Extortion payment
means any monies (including crypto or virtual currencies) or property paid by you, to a **third party**, who you reasonably believe to be responsible for a **cyber extortion threat**, with the purpose of resolving or terminating such threat.
1.12 Financial loss
means: (a) loss of funds from your **personal account** with a financial institution or from your **digital wallet** with an **online merchant**; (b) any associated fees, penalties or interest incurred by you which have been levied by the financial institution or **online merchant**; (c) reasonable and necessary cost of replacing or reconstituting your **personal documents** or title deeds; (d) **plastic card** charges that you have incurred, including any penalties or interest which have been levied by the financial institution; (e) reasonable and necessary legal costs and expenses you incur, with our prior written consent, in pursuing or defending any legal action, arising directly from a covered **cyber event**; or (f) actual lost income that would have been earned, whether for partial or whole day's work, for time reasonably and necessarily taken off your work and away from your **work premises**, solely to attend to the matters requiring attention, directly arising from a covered **cyber event**.
1.13 Home
means your private residential property used solely for domestic purposes, the address of which is shown in the Schedule.
1.14 Hacking
means the unauthorized or malicious intrusion to your **computer system**.
1.15 Identity theft
means the online theft or online modification, alteration or corruption by a **third party** of your **personal information** to commit fraud using your identity.
1.16 Identity theft expenses
means: (a) reasonable and necessary expenses (including legal costs) incurred by you, with our prior written consent: (i) to correct or reinstate official public records after an **identity theft** has occurred; (ii) for challenging the accuracy or completeness of a consumer credit report; (iii) for the preparation and attendance at any audit or hearing conducted by a governmental agency; (iv) for the dismissal or withdrawal of civil or criminal proceedings on the basis that the alleged liability rests with the perpetrator of the **identity theft** and not you; or (v) for the removal of criminal or civil judgments wrongly entered against you. (b) actual lost income that would have been earned, whether for partial or whole day's work, for time reasonably and necessarily taken off your work and away from your **work premises**, solely to attend to the matters referred to in 1.16(a) above; (c) costs of: (i) notarizing affidavits or related documents verifying the fraud; or (ii) photostatting and registered mail postage for sending required documentation to law enforcement agencies, credit bureaus, financial institutions, creditors or debt collection agencies; or (d) the cost of loan re-application fees, if your earlier application had been refused solely because the lender had received incorrect credit information about you following the **identity theft**.
1.17 Insured
means the person named in the Schedule as Insured, his/her spouse and **children** residing in the Policyholder's household.
1.18 Loss
means: (a) **financial loss** for the purpose of Insuring Agreement 2.1 (Cyber Fraud); (b) **cyber extortion payment** for the purpose of Insuring Agreement 2.2 (Cyber Extortion); (c) **restoration costs** for the purpose of Insuring Agreement 2.3 (Restoration Costs); or (d) **identity theft expenses** for the purpose of Insuring Agreement 2.4 (Identity Theft). Loss does not include any taxes, the loss of tax benefits, or fines and penalties imposed by law.
1.19 Malware
means any malicious software or code designed to infiltrate, disrupt, corrupt or damage a computer system or circumvent any network security product or service, including but not limited to viruses, worms, trojan horses, ransomware, adware, spyware and cryptojacking scripts.
1.20 Online Merchant
means a Third Party retail business registered with a valid business license according to the jurisdiction of the country which it is situated in and which accepts payment for goods through a secured online payment gateway.
1.21 Personal information
means information or data relating to your **personal identity** which publicly documents, authenticates or proves your genuine identity or good standing.
1.22 Plastic card
means any credit, debit, charge or store card that is registered to your name.
1.23 Policy
means this insurance document and the Schedule, including any endorsements.
1.24 Policyholder
refers to the named owner of this Policy as shown in the Schedule.
1.25 Policy period
means the period set forth in the Schedule.
1.26 Restoration costs
means reasonable and necessary costs and expenses you incur, with our prior written consent: (a) for investigating, reconfiguring and repairing any damage to your **computer system**; (b) for retrieving or replacing your **digital assets**; or (c) for locating and removing **malware** from your **computer systems** following a **cyber act**. We can at our sole discretion settle your claim for **restoration costs** under this policy, with new for old with provision for wear and tear deduction if necessary.
1.27 Third party
means any natural person or entity other than you, acting on their own accord, without your knowledge, consent, assistance or participation.
1.28 Your computer system
means: (a) any home computer network, router, hardware, **digital assets** therein and all associated input and output devices, which is owned by you and used mainly by you for personal purposes, and which is located at your **home**; or (b) mobile phones, laptops, notebook or tablets, which are owned by you and used mainly by you for personal purposes.
1.29 You / your
means the Policyholder, his/her spouse and **children** residing in the Policyholder's household.
1.30 We / us / our / insurer
means Etiqa Insurance Pte. Ltd. (Company Reg. No. 201331905K)
INSURING AGREEMENTS
In consideration of the premium paid, we agree to provide the insurance described under Section 2 (Insuring Agreements) subject to the terms, conditions, exclusions and limitations of this policy.
2.1 CYBER FRAUD
We shall indemnify you for your **financial loss** arising directly from a **cyber event** which you first discovered during the **policy period**.
2.2 CYBER EXTORTION
We shall indemnify you, to the extent insurable, for **extortion payment** arising directly from a **cyber extortion threat** that is first made against you in your personal capacity, during the **policy period**.
2.3 RESTORATION COSTS
We shall indemnify you for **restoration costs** arising directly from a **cyber act** which you first discovered during the **policy period**.
2.4 IDENTITY THEFT
We shall indemnify you for **identity theft expenses** arising directly from an **identity theft**, which you first discovered during the **policy period**. Provided, with respect to each of the above Insuring Agreements, as a condition precedent to coverage under this policy, you shall give us written notice of the claim as set forth in Special Conditions 4.2 (Claims Notification).
EXCLUSIONS
This policy does not cover:
3.1 Abnormal Conditions/ State of Emergency
any loss based upon, arising from or as consequence of any abnormal conditions or state of emergency as declared by the local authorities (whether physical or otherwise) except to the extent that you shall prove that such loss happened independently of such abnormal conditions or state of emergency as declared by the local authorities.
3.2 Bodily Injury
any loss based upon, arising from or as a consequence of any physical injury, sickness, disease, disability, shock, mental anguish, or mental injury, including required care, loss of services or death at any time resulting therefrom.
3.3 Business Activities
any loss based upon, arising from or as a consequence of any activities carried out by you for trade, business or professional purposes, including any loss connected to an account with a financial institution that is used for trade, business or professional purposes.
3.4 Confidence Scams
any loss based upon, arising from or as consequence of a confidence trick involving feigned intentions towards you, such as romantic intentions, investments, contracts, loans and the like, gaining your confidence or affections, and then using that goodwill to commit fraud.
3.5 Currency
any loss involving unregulated digital currency of any kind, unregulated virtual currency of any kind or unregulated cryptocurrency of any kind. Provided however this Exclusion does not apply to: (a) **extortion payment** under Insuring Agreement 2.2 (Cyber Extortion); or (b) **restoration costs** under Insuring Agreement 2.3 arising from **cryptojacking**.
3.6 Dishonest Acts
any loss based upon, arising from or as a consequence of any dishonest, criminal, malicious or fraudulent acts if you willingly participated in or directed such acts.
3.7 Indirect or Consequential Loss
any indirect or consequential loss of any nature, except as expressly provided for in this policy.
3.8 Infrastructure Failure
any loss based upon, arising from or as consequence of any outage in or disruption of electrical power or telecommunications services operated by a third party service provider.
3.9 Lost or Stolen Plastic Cards
any loss based upon, arising from or as consequence of lost or stolen **plastic cards**.
3.10 Nuclear Risks
(a) loss or destruction of or damage to any property whatsoever or any loss or expense whatsoever resulting or arising therefrom or any consequential loss; or (b) legal liability of whatsoever nature directly or indirectly caused by or contributed to by or arising from: (i) ionising radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel; or (ii) the radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof.
3.11 Prior Matters
any loss based upon, arising from or as a consequence of any fact, circumstance, act, threat or event which you were aware of prior to the inception date of this policy.
3.12 Property Damage
any physical loss or damage to tangible property, other than **restoration costs**.
3.13 Terrorism
any loss based upon, arising from or as a consequence of: (a) any act of terrorism, notwithstanding any provision to the contrary within this policy or any endorsement thereto; or (b) any action taken in controlling, preventing, suppressing or in any way relating to any act of terrorism.
3.14 War, Invasion and Civil Commotion
any loss based upon, arising out of or a consequence of: (a) war, invasion, act of foreign enemy, hostilities or warlike operations (whether war be declared or not), civil war; or (b) civil commotion assuming the proportions of or amounting to a popular uprising, military rising, mutiny, insurrection, rebellion, revolution, military or usurped power, martial law or state of siege or any of the events or causes which determine the proclamation or maintenance of martial law or state or any act of any person acting on behalf of or in connection with any organization with activities directed towards the overthrow by force of the government de jure or de facto or to the influencing of it by terrorism or violence.
3.15 Wear and Tear
any loss based upon, arising from or as a consequence of any ordinary wear and tear, drop in performance, progressive or gradual deterioration.
4.1 Sum Insured and Deductible
Our maximum liability for each and every loss and all loss in the aggregate under this policy shall not exceed the Sum Insured stated in the Schedule. We shall only be liable for that part of each and every loss which is in excess of the Deductible stated in the Schedule.
4.2 Claims Notification
(a) As soon as you become aware during the **policy period** of any fact or circumstances that is reasonably likely to result in a **loss** covered under this policy, you must notify us as soon as possible, but no later than thirty (30) days after discovery. Please contact **Crawford** at 6632 8639 for assistance. This hotline is available during operating hours from 8.30am to 5.30pm (Monday to Friday). (b) You shall provide us with all information, assistance and cooperation which we reasonably request and shall: (i) take all reasonable steps to mitigate or avoid a **loss** under this policy; (ii) keep any damaged **computer systems** and other evidence, and allow us to inspect it; (iii) attempt to recover **financial loss** relating to a claim under Insuring Agreement 2.1 (Cyber Fraud) from a financial institution or **online merchant** (as applicable), that may be responsible for all or part of the **financial loss**; and (iv) do nothing that may prejudice our potential or actual rights of recovery with respect to a **loss**. (c) With respect to Insuring Agreement 2.1 (Cyber Fraud), you must report to the police as well as the issuers of your **plastic card** (where applicable) and/or the financial institution where your **personal account** is held (where applicable) or the **online merchant** holding your **digital wallet** (where applicable) as soon as practicable but no later than twenty four (24) hours after your discovery of a **cyber event**. (d) With respect to Insuring Agreement 2.2 (Cyber Extortion), the **extortion payment** shall not be paid without our prior written consent. You must also make every reasonable effort to establish the credibility of the threat and to notify the police or other local law enforcement authorities before surrendering any **extortion payment** in response to the **cyber extortion threat**. If the **extortion payment** involves marketable goods, we will pay the actual cash value at the time of the surrender of such goods. (e) With respect to Insuring Agreement 2.4 (Identity Theft), you must report to the police as well as the issuers of the **plastic card** (where applicable) and the financial institution (where applicable) as soon as practicable but no later twenty four (24) hours after your discovery of the **identity theft**.
4.3 Legal Defence
It shall be your duty and not our's to defend any legal proceedings brought against you. We shall have the right and shall be given the opportunity to effectively associate with you in the investigation and defence of any legal proceeding. You shall not admit any liability or responsibility or agree to make any payment, without our prior written consent.
4.4 Duty of Care
You must: (a) make sure that your **computer system** is used and maintained as recommended by the manufacturer or supplier; (b) take reasonable measures to safeguard your **computer systems**, including the installation of anti-malware software. It is recommended that you update your anti-malware software regularly in accordance with the vendor's recommendation and regularly back-up your **digital assets**; (c) take reasonable measures when disposing of and destroying your **computer system** to protect your **digital assets**; (d) take reasonable measures to safeguard your **personal information**, **plastic cards** and details of your accounts with financial institutions and **online merchants**; and (e) take reasonable measures to authenticate and verify the identity of the sender of an **electronic communication** to you, requesting the transfer of funds including the sender's entitlement to request and receive such funds, prior to such funds being transferred from your **personal account** with a financial institution to an account of a **third party**.
5.1 Arbitration
Any dispute arising from a matter that is related to or in connection with this policy shall be referred to the Financial Industry Disputes Resolution Centre Ltd ("FIDReC"). This would apply as long as the dispute can be brought before FIDReC.
In the event that the dispute cannot be referred to or dealt with by FIDReC, it shall be referred to and resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre which shall be applicable at that time.5.2 Free Look Period
You have fourteen (14) days from the date you receive this **policy** to examine the terms and conditions of the **policy** and may cancel the **policy** within the foregoing 14-day period by written request to us in which case premiums paid will be refunded, if a claim has not been made under the **policy**. If the **policy** is sent by post, it is deemed to have been delivered in the ordinary course of post. Where the **policy** is so cancelled, we will have no liability whatsoever under the cancelled **policy** and we will be entitled to recover any expense incurred by us in underwriting the **policy**. This provision is not applicable to any policies with period of insurance of less than a year and renewals.
5.3 Cancellation
This **policy** may be cancelled at any time at your request in writing to us and the premium shall be adjusted on the basis that we shall be entitled to receive or retain the customary short term premium SGD 26.75 (inclusive of GST), provided no claims have been made under the **policy**. No refund shall be given where a claim has been lodged under the **policy**. We may also terminate the insurance by sending you seven (7) days' notice by registered letter to your last known address and we shall be liable to refund a rateable proportion of the premium for the unexpired term from the date of cancellation.
5.4 Confidentiality
You will make reasonable efforts not to disclose the existence of this **policy**.
5.5 Fraud
If you make any claim knowing the same to be false or fraudulent, as regards amount or otherwise, this **policy** shall become void from the beginning and all claims hereunder shall be forfeited.
5.6 Geographical Coverage
Worldwide
5.7 Interpretation
The construction, interpretation and meaning of the terms, conditions, exclusions and limitations of this **policy** shall be determined in accordance with the law of Singapore and in accordance with the English text as it appears in this **policy**.
5.8 Notice of Trust or Assignment
We shall not accept or be affected by notice of any trust or assignment or the like which relates to this Policy.
5.9 Other Insurance
This Policy shall apply in excess of any other valid and collectible insurance policy available to the **insured**, including any retention or deductible portion thereof, unless such other insurance is written only as specific excess insurance over the Sum Insured under this policy.
5.10 Rights of Third Parties
A person or organization that is not a party to this policy shall have no rights under the Contracts (Rights of Third Parties) Act, Chapter 53 B of Singapore (or equivalent or similar statute in any jurisdiction) to enforce any of its terms.
5.11 Sanctions
We shall not be deemed to provide cover nor shall we be liable to pay any claim or provide any benefit under this policy to the extent that the provision of such cover, payment of such claim would expose us to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of Singapore, European Union, United States of America, United Kingdom and/or any other applicable national economic or trade sanction law or regulations.
5.12 Subrogation
In the event of any payment to you under this policy, we shall be subrogated to the extent of such payment to all your rights of recovery, and you shall execute all papers required and shall do everything necessary to secure and preserve such rights.
5.13 Governing Law
This policy will be governed by and interpreted in accordance with Singapore law.
POLICY OWNER'S PROTECTION SCHEME
This policy is protected under the policy Owners' Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact us or visit the General Insurance Association (GIA) or SDIC web-sites (www.gia.org.sg or www.sdic.org.sg).
DATA PRIVACY
Any information collected or held by us whether contained in your application or otherwise obtained may be used and/or disclosed to our associated individuals/companies or any independent third parties (within or outside Singapore) for any matters relating to your application, any policy issued and to provide advice or information concerning products and services which we believe may be of interest to you and to communicate with you for any purpose. Your data may also be used for audit, business analysis and reinsurance purposes. Personal Cyber Insurance is an insurance product which is underwritten by Etiqa Insurance Pte. Ltd. **Etiqa Insurance Pte. Ltd.** (Company Reg. No. 201331905K) 23 Church Street, #01-01 Capital Square, Singapore 049481 T +65 6887 8777 www.etiqa.com.sg
Source PDF: file:///Users/rob/Pangaea/cyberinsurance.com.sg/wordings/etiqa-cyber/personal-cyber-2025.pdf
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